Effective Date: 14 January 2026
Last Updated: 14 January 2026
1. Introduction
Edysor Technologies Pvt. Ltd. (referred to as “Edysor,” “we,” “our,” or “us”) operates Edysor AI, an AI-powered voice automation and conversational intelligence platform that enables businesses to automate voice-based customer interactions, including AI voice bots, call automation, speech recognition, and voice cloning technologies.
This Privacy Policy explains how data is collected, used, processed, stored, and protected when businesses and their end-users interact with Edysor AI. We are committed to safeguarding data, maintaining transparency, and complying with applicable data protection laws.
By using Edysor AI, you agree to this Privacy Policy. If you do not agree, you must discontinue use of the platform.
2. Scope of This Privacy Policy
2.1 Who This Policy Applies To
This policy applies to:
Businesses, enterprises, and organizations using Edysor AI
Authorized employees and representatives of those businesses
End-users who interact with AI-powered voice calls, messages, or IVR systems operated through Edysor AI
2.2 Data Controller and Data Processor Roles
Businesses using Edysor AI act as Data Controllers, determining the purpose and means of processing end-user data.
Edysor acts as a Data Processor, processing data strictly on documented instructions from the business.
Edysor acts as an independent Data Controller only for limited purposes such as account administration, billing, security monitoring, fraud prevention, and legal compliance.
3. Information We Collect
The type and scope of data collected depend on how a business configures and uses Edysor AI.
3.1 Information Provided by Businesses
This may include:
Company name, legal entity type, industry, and contact details
User account details including usernames, hashed passwords, and access roles
Call scripts, workflows, and automation logic
Voice samples provided for lawful voice cloning with valid consent
Billing information processed securely via third-party payment providers
3.2 Information Collected Automatically
Edysor AI may automatically collect:
Call metadata such as timestamps, duration, and connection status
Audio recordings and call transcripts where enabled by the business
AI-generated interaction logs for quality and performance improvement
IP addresses, device identifiers, browser types, and API request logs
Usage analytics and system performance metrics
3.3 Data from Third-Party Integrations
When businesses integrate Edysor AI with external systems such as CRMs or telephony providers, Edysor may process:
Customer contact information
Interaction histories and support records
Compliance-related data required by regulated industries
Businesses are responsible for ensuring lawful collection and transfer of such data.
4. Legal Basis for Processing
Where applicable laws require it, data is processed based on:
Performance of a contract
Legitimate business interests
Compliance with legal obligations
Explicit consent, particularly for call recording and voice cloning
5. How We Use Information
Edysor AI processes data to:
Execute AI-driven voice interactions
Generate automated responses and route calls
Customize voice bots based on business instructions
Improve AI models, speech recognition, and natural language processing
Provide analytics and reporting to businesses
Maintain platform security and reliability
Communicate service updates and account-related information
6. AI Use Disclaimer
Edysor AI uses artificial intelligence technologies that may generate automated outputs.
AI-generated content:
May be inaccurate, incomplete, or biased
Must not be relied upon as legal, medical, financial, or professional advice
Is provided solely as an automation and assistance tool
Businesses remain fully responsible for reviewing AI outputs and ensuring lawful and appropriate use.
7. Acceptable Use Policy
You agree not to use Edysor AI to:
Impersonate individuals without lawful consent
Circumvent consent, opt-out, or do-not-call requirements
Transmit spam, deceptive, or harassing communications
Upload unlawfully obtained or unauthorized data
Interfere with platform security, APIs, or infrastructure
8. Prohibited Industries and Activities
Edysor AI may not be used for:
Illegal drugs or controlled substances
Weapons, explosives, or arms trading
Illegal gambling or betting
Adult or sexually explicit services
Human trafficking or forced labor
Money laundering or financial fraud
Identity theft or impersonation scams
Counterfeit goods or fraudulent documentation
Pyramid schemes or Ponzi schemes
Any activity illegal under applicable law
Violations may result in immediate suspension or termination.
9. Data Sharing and Disclosure
Edysor does not sell or rent personal data.
Data may be shared with:
Cloud hosting and infrastructure providers
Technology partners providing speech-to-text or text-to-speech services
Customer support and ticketing platforms
Government authorities or law enforcement where legally required
Successor entities in the event of a merger or acquisition
All service providers are contractually bound to protect data.
10. International Data Transfers
Data may be processed or stored outside the country of origin. Where required, Edysor implements appropriate safeguards to ensure data protection in accordance with applicable laws.
11. Data Retention
Data is retained only for as long as necessary to:
Provide services
Meet contractual obligations
Comply with legal and regulatory requirements
Upon termination of services, data is deleted or anonymized unless retention is legally required.
12. Data Breach Notification
In the event of a personal data breach:
Edysor will notify affected businesses without undue delay
Businesses remain responsible for notifying end-users and regulators where required
13. Security Measures
Edysor implements industry-standard security practices including:
Encryption of data in transit and at rest
Role-based access controls
Multi-factor authentication where applicable
Network segmentation and firewalls
Regular security audits and penetration testing
Fraud and abuse detection mechanisms
No system can be guaranteed to be completely secure.
14. Cookies and Tracking Technologies
Edysor websites and dashboards may use cookies and similar technologies for:
Authentication and session management
Analytics and performance monitoring
Platform functionality
Users may manage cookies through browser settings. Disabling cookies may limit functionality.
15. Data Subject Rights
Depending on applicable law, rights may include:
Access to personal data
Correction of inaccurate data
Deletion or anonymization
Restriction or objection to processing
Data portability
Requests must be submitted through the controlling business or via support@edysor.in where applicable.
16. Children’s Data
Edysor AI is not intended for individuals under 18 years of age. We do not knowingly process children’s personal data.
17. Enforcement, Suspension, and Termination
Edysor reserves the right to:
Suspend or terminate access for policy violations
Disable voice models suspected of misuse
Report unlawful activities to authorities
Retain data as required by law
18. Limitation of Liability
To the maximum extent permitted by law:
Edysor is not liable for indirect or consequential damages
AI outputs are provided without warranties
Total liability is limited to fees paid in the preceding three months
19. Indemnification
You agree to indemnify and hold harmless Edysor Technologies Pvt. Ltd. from claims arising from:
Unlawful data processing
Lack of valid consent
Misuse of AI or voice cloning features
Regulatory violations caused by your use
20. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of India. Courts located in India shall have exclusive jurisdiction.
21. Policy Updates
We may update this Privacy Policy from time to time. Continued use of Edysor AI constitutes acceptance of the updated policy.
22. Contact Information
Edysor Technologies Pvt. Ltd.
Email: support@edysor.in
Phone: +91-7412067040
End of Privacy Policy
